This page explains how to pay for Keep Clean services, how to cancel or reschedule an order and how refunds work. The terms follow Law No. 105 of 13.03.2003 on consumer protection of the Republic of Moldova.
Service provider
Keep Clean SRL, IDNO 1023600023274, MD-2032, mun. Chișinău, str. Grădina Botanică 14/3, of. 307, Republic of Moldova. Website: keepclean.md. Phone 0790 222 77, e-mail info@keepclean.md.
We take requests 24/7: on the phone and in chats the Gusit AI assistant answers, managers are available from 08:00 to 20:00. Cleanings are done daily from 08:00.
Services and price
We provide cleaning services in Chișinău: deep cleaning, post-renovation, maintenance and hourly cleaning, upholstery cleaning. We do not sell goods.
The price depends on the area and the type of cleaning and is confirmed to you before the work starts: by the manager, by SMS or in your account. Prices are in Moldovan lei (MDL).
If on site you ask for extra work (for example, two sofas instead of one), the manager recalculates the price and you confirm it before that work starts. Nothing is added to the price without your confirmation.
How to order
You can order by phone, through the form on the site, in the chat or in your account. To pay by card we need your first name, last name, country, city, address, phone and e-mail. The date, time and address are confirmed by SMS, and by e-mail if you gave us one.
Payment methods
- Card online (Visa, Mastercard), in advance or after the cleaning, in your account or via the link in the SMS. You pay on Victoriabank's secure page with 3-D Secure. We never receive or store your card details.
- Cash to the crew after the cleaning.
- By card on site: the crew's card terminal, after the cleaning (Visa, Mastercard).
- Bank transfer against an invoice, for companies.
You can choose how you will pay in advance in your account or tell the manager, so the crew brings the terminal.
You can pay by card as soon as the order is confirmed with a date and a price, or after the cleaning. The amount is charged as soon as the bank approves the payment; nothing is blocked. If you confirmed extra work, you pay the difference after the cleaning; if there was less work, we refund the difference to your card.
After a card payment you receive an e-mail receipt with the company name, date and time, amount, order number, RRN, authorization code, the last 4 digits of the card and the service description. Payments for an order are also shown in your account.
Cancelling or rescheduling
You can cancel or reschedule free of charge before the cleaning starts: by phone, in the chat or in your account. If you have already paid by card, we refund the full amount to the same card when you cancel.
Quality complaints
If you are not happy with the result, tell us as soon as possible, ideally on the day of the cleaning, at 0790 222 77, info@keepclean.md or in the chat, with photos if you can. We reply within one working day. If the complaint is justified, the crew comes back free of charge to fix it, or we give a discount or refund part or all of the amount.
Refunds
- Card payments are refunded only to the same card, through the bank. Card payments are not refunded in cash.
- We refund a paid order you cancel, double or mistaken payments, justified complaints (partly or fully) and work that turned out smaller than what was paid.
- We start the refund within 3 working days of the decision. How soon it reaches the card depends on the issuing bank.
We provide services and do not sell goods, so returns and exchanges of goods do not apply to our orders.
Where we work and where to send complaints
We clean at the customer's address in Chișinău and its suburbs. Written complaints and refund requests are accepted at info@keepclean.md or at: Keep Clean SRL, MD-2032, mun. Chișinău, str. Grădina Botanică 14/3, of. 307. Phone 0790 222 77.
Personal data
How we handle your data is described in the privacy policy.
Disputes
We try to settle disputes by agreement. If that fails, you can turn to the Agency for Consumer Protection and Market Surveillance or to the courts under the law of the Republic of Moldova.
